Terms of service

  1. Coaching Sessions

    • All coaching sessions are delivered virtually unless otherwise specified.

    • Clients are responsible for ensuring a stable internet connection and the necessary equipment to participate.

  2. Session Recording and Transcription

    • Coaching sessions will be recorded or transcribed to aid in providing detailed feedback and action items for the client.

    • Recordings and transcriptions will remain confidential and will not be shared with third parties without the client’s consent, except as required by law.

  3. Payment

    • Payment is required in full at the time of booking.

    • Sessions are not confirmed until payment is received.

  4. Confidentiality

    • All discussions during the session are confidential. Information shared will only be used to provide feedback and guidance.

  5. Disclaimer

    • Coaching is designed to support professional development but does not guarantee specific results.

  1. Cancellation Policy

    1. Rescheduling

      • Sessions can be rescheduled up to 48 hours before the scheduled time without penalty.

    2. Cancellations

      • Cancellations made at least 48 hours before the session will receive a full refund or credit toward a future session.

      • Cancellations made less than 48 hours before the session are non-refundable.

    3. No-Show Policy

      • If a client fails to attend a session without prior notice, no refund will be issued.

  2. Refund Policy

    1. Refund Eligibility

      • Refunds are available for cancellations made at least 48 hours in advance.

      • If a session cannot proceed due to technical issues or coach unavailability, clients may choose between a refund or rescheduling.

    2. Non-Refundable Fees

      • Fees for completed sessions, late cancellations, or no-shows are non-refundable.

    3. Disputes

      • Clients with concerns about their session or refund eligibility must contact support within 7 days of the scheduled session.